Children and Young People

If you think that a child or young person under the age of 18 years old, who lives in the borough, is being abused or neglected, contact the Children and Families Hub, Tel: 020 8461 7373 / 7379,  Address: Churchill Court, 2 Westmoreland Road, Bromley, BR1 1AS, CandFhub@bromley.gov.uk

Outside of office hours and at weekends and public holidays contact the 'out of hours contact' service on 030 0303 8671. If you are seriously concerned about a child's immediate safety, dial 999.

More information if you have concerns is on the Bromley Safeguarding Children Partnership website and on Bromley Council’s website.

Adults

If you have any concerns about an adult check the phone contact details and online form available on Bromley Safeguarding Adults Board website.

Bromley Council's Housing Options and Support Service is on 0208 313 4098 from 8.45am-5pm, Monday to Friday, with the exception of Wednesday 1pm-5pm or email them on housing.options@bromley.gov.uk.

If you need housing assistance, outside of normal hours, please call the council’s emergency housing service on: 0300 303 8671.

More information on the Council website. 

Bromley Homeless Charity

Open Monday to Thursday 10 am to 4 pm at the United Reformed Church in central Bromley, next to Boots on Widmore Road.

You can also arrange an appointment with the Advice Service by phoning on 0208 460 0042 or emailing info@bromleyhomeless.org. Please give your name, phone number and outline your problem. More information on Bromley Homeless website.

Free support from national charities

Free support if you are experiencing homelessness or are at risk of homelessness is available from 2 national charities:-

Crisis provide advice and support for people experiencing homelessness. Crisis can offer you support to find housing, employment, develop new skills, and more.

For the Crisis London service,  email london@crisis.org.uk  Monday-Friday between 9:30am-4:30pm or check Crisis Website

Shelter have a free emergency helpline offering urgent advice if you are homeless, have nowhere to stay tonight or are at risk of harm or abuse in your home.

Clarion Housing Group

The emergency contact for Clarion Housing (formerly Affinity Sutton Housing Association) tenants is 0300 500 8000. You can report emergency repairs 24/7, 365 days a year. More information on Clarion Housing website.

Other Housing Associations in Bromley

How to report repairs, maintenance and emergency repairs.

Riverside

Hyde Housing Association Limited

A2Dominion Housing Repairs and Maintenance click here or For out of hours emergency repairs click here.

Optivo

If you are a housing association tenant and want to make a complaint

Your housing assocation will have a complaints procedure to follow.

If you have gone through all the stages of the complaints procedure and are still not satisfied, you can contact the Local Government and Social Care Ombudsman. 

If you are experiencing domestic abuse there is help available locally and nationally.

National 24hr domestic violence helpline 0808 2000 247.

Bromley and Croydon Women’s Aid (BCWA) offer free support and advice to all Bromley residents who have experienced domestic abuse. To speak with someone trained to provide you with emotional and practical support: Phone: 020 8313 9303  Email: info@bcwa.org.uk

More information on Bromley and Croydon Women's Aid website. 

More information about available support is available on the NHS website.

If you or someone else is in danger, call 999 or go to A&E now.

The local service for mental health crises is run by Oxleas NHS Trust. Contact the Mental Health Crisis Line: 0800 330 8590 (24 hour service)   More information about mental health crisis help on Oxleas NHS website

Minor accidents

For expert help and advice on minor accidents, family illness or fast medical help,  Call 111 or visit the NHS 111 website

Local Accident and emergency departments

Princess Royal University Hospital, Farnborough Common, Orpington, Kent, BR6 8ND,  Tel: 01689 863486

Queen Elizabeth Hospital, Stadium Road, Woolwich, London, SE18 4QH, Tel: 0208 836 6846 (Urgent Care Centre) / 0208 836 4361 (A&E)

University Hospital Lewisham, Lewisham High Street, London, SE13 6LH,  Tel: 020 8333 3358 (Urgent Care) Tel: 020 8333 3042/3043 (A&E) 

Darent Valley Hospital, Darent Wood Road, Dartford, Kent, DA2 8DA, Tel: 01322 428100 (A&E)

Queen Mary's Hospital, Frognal Avenue, Sidcup, Kent, DA14 6LT Tel: 020 8302 2678 (Urgent Care only, no A&E)

Urgent Care Centre at Princess Royal University Hospital

If you have a condition that is not life-threatening but needs urgent attention – such as cuts and bruises, a mild chest infection, a cough or cold, fever, sickness, vomiting or a simple fracture – go to the Urgent Care Centre at Princess Royal University Hospital, Princess Royal University Hospital,  Ground floor, North Wing, Tel: 01689 863486, Open 24 hours a day, 7 days a week.

You can also call NHS 111 if you need health information or reassurance about what to do next.

In an emergency call 999

All 999 calls are free and can be made from any phone, including mobiles. All 999 calls are recorded and you are breaking the law if you make a hoax emergency call.

How to make a silent call to 999.

Bromley Police Station is at High Street, Bromley, BR1 1ER. T: 0300 123 1212

Police Safer Neighbourhood Teams in Bromley are listed on the Met Police website.

If you think you have a gas leak or can smell gas, leave the house and phone the National Gas Emergencies number immediately on 0800 111 999 (free 24 hour number)

More on gas emergencies from the Gas Safe Register

If you have an electricity emergency you should contact your own electricity supplier. 

If you have a problem with your water supply, you can get advice from the area supplier - Thames Water

If you or someone you know needs extra support they have a free Priority Services Register. Check if you are eligible to be registered for this priority support on Thames Water Website.

Carers, friends, or family can register on behalf of someone they think could benefit from extra support.